Returns
Rustic Retro Returns Policy
At Rustic Retro, we take pride in offering quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we are here to help with our hassle-free returns policy.
Returns Procedure:
- Customers have 30 days from the date of purchase to initiate a return.
- To initiate a return, please contact us via email at rusticretro.scone@outlook.com with your order number and reason for return.
- Once your return request is approved, we will provide you with further instructions on how to proceed.
Return Conditions:
- Items must be returned in the same condition they were sold in, with all original tags and packaging intact.
- We reserve the right to refuse returns if the item has been used, damaged, or altered in any way.
Return Address: Rustic Retro 80 Perth Road Scone PH26JL
Cost of Return:
- Please note that customers are responsible for the cost of return postage unless the item is faulty or damaged upon receipt.
Refunds:
- Refunds will be issued once the returned item has been received and inspected.
- We aim to process refunds within 7-10 business days of receiving the returned item.
- Refunds will be issued to the original method of payment.
Exchanges:
- Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Contact Us: If you have any further questions or concerns regarding our returns policy, please don’t hesitate to contact us at rusticretro.scone@outlook.com. Our dedicated customer service team will be happy to assist you.
Thank you for shopping at Rustic Retro!
